Introduction
Shine LCO is committed to maintaining a clean, secure, and respectful communication environment for all users. This Anti-Spam Policy outlines our rules regarding email communication, subscription practices, and acceptable use of our contact channels. Our aim is to ensure every message we send is relevant, requested, and delivered responsibly. By interacting with our website, filling out forms, or subscribing to updates, you agree to the guidelines described in this policy.
What We Consider Spam
Spam refers to any unrequested, irrelevant, or excessive messages sent without a user's permission. This includes bulk promotional emails, misleading messages, automated submissions, or unsolicited advertising. Shine LCO strictly avoids sending any form of communication that users have not opted in to receive. We only send emails or messages when you subscribe, contact us voluntarily, or request service-related updates.
How We Communicate With You
Shine LCO sends communication only to users who have given clear consent, such as through contact forms, WhatsApp inquiries, subscription forms, or direct service requests. Our messages may include service updates, appointment confirmations, promotional offers, or important notices related to your cleaning requirements. We ensure that all messages are relevant, respectful, and limited to necessary communication. You will never receive automated spam or repeated messages from us without purpose.
User Consent & Opt-In
We follow an opt-in approach, meaning we send promotional or informational content only if you actively request or agree to receive it. Whether you subscribe to newsletters, enquire about a service, or choose to stay updated, your consent is respected throughout the process. Users also have full control to modify their subscription preferences, including reducing the frequency of messages or opting out entirely at any time.
Unsubscribe & Opt-Out Options
Shine LCO provides simple and instant ways to unsubscribe from any promotional or update messages. If you no longer wish to receive newsletters, offers, or notifications, you may opt out using our unsubscribe form or by contacting us directly. Once an unsubscribe request is received, we ensure immediate removal from our mailing list without questions or delays. You will still receive essential service-related communication if required.
Misuse of Our Contact Forms
Any attempt to misuse, overload, or spam our contact forms, WhatsApp number, email address, or website submission features is strictly prohibited. Automated bots, bulk submissions, irrelevant advertisements, or repeated false inquiries are considered spam behavior. Such actions may result in blocked access, email filtering, or reporting to appropriate authorities. Our communication tools are strictly for genuine enquiries related to Shine LCO cleaning services.
Reporting Spam
If you receive any suspicious, unrelated, or unsolicited message claiming to be from Shine LCO, we encourage you to report it immediately. This helps us maintain a secure environment and prevent unauthorized communication. You can forward such emails, share screenshots, or contact us for verification. We will investigate and take necessary action to safeguard both our users and our brand reputation.
Contact Us
If you have any questions, concerns, or want to report spam-related issues, our team is always available to assist you. We are committed to ensuring a safe and respectful communication channel for all Shine LCO users. You can contact us at: +91 9944106960 or email us at care@shinelco.org.