Introduction
At Shine LCO, your privacy is extremely important to us. This Privacy Policy outlines how we collect, manage, store, and protect your personal information when you visit our website, communicate with us, or request our cleaning services. Our goal is to maintain a transparent and trustworthy relationship with every user by ensuring your data is handled responsibly and used only for relevant business purposes. By using our website, you agree to the practices described in this policy. We encourage you to review this page periodically to stay informed about any updates or improvements we make to our privacy standards.
Information We Collect
Shine LCO collects information that enables us to communicate with users effectively and deliver our services smoothly. This may include personal details such as your full name, phone number, email address, location details, or any information you provide through contact forms, enquiry sections, WhatsApp communication, or direct email messages. We may also store details related to service preferences, cleaning requirements, or additional notes you voluntarily share with us. All information collected helps us better understand your needs and ensures we can deliver a personalised and professional service experience every time.
How We Use Your Information
The information you provide enables us to respond to your inquiries promptly, offer service recommendations, arrange appointments, and share updates related to Shine LCO. We may also use your details for customer support, service confirmations, follow-up messages, or to keep you informed about new offerings based on your preferences. Additionally, we may use certain non-sensitive information to improve our website’s user experience, enhance service quality, and maintain smooth communication. Your data is used strictly for legitimate business purposes and is never misused or shared without necessity.
Data Protection & Security
Shine LCO takes data protection seriously and implements multiple security measures to safeguard all personal information shared with us. We maintain secure communication practices, restricted access to sensitive information, and regular monitoring to prevent unauthorized use or data breaches. While we strive to maintain a high standard of security, users should understand that no method of digital transmission is completely flawless. For this reason, we recommend avoiding the submission of highly sensitive or confidential information through online forms. Rest assured, we continuously review and strengthen our security procedures to ensure your information remains protected.
Sharing of Information
Your personal information is not sold, exchanged, or distributed to any unrelated third parties for marketing or promotional use. Shine LCO may share your data only with trusted partners who assist in essential operations such as email communication, customer service, appointment handling, or website management. These partners are required to follow strict confidentiality and data protection guidelines, ensuring your information is used solely for the intended purpose. We may also disclose information when required by law, to protect our legal rights, or to comply with official government or regulatory requests. At all times, your privacy remains a priority in every decision we make.
Your Rights & Choices
As a user, you have complete control over the information you share with Shine LCO. You may request a copy of your stored data, ask for corrections, or request deletion of your personal information at any time. If you no longer wish to receive service updates, promotional messages, or newsletters, you can unsubscribe or contact us for immediate removal. We respect your privacy preferences and ensure that all requests are processed quickly and professionally without affecting your access to essential service details. Our aim is to provide a secure, flexible, and user-friendly communication experience that aligns with your comfort level.
Data Retention
Shine LCO retains user information only for as long as it is needed to fulfill service inquiries, communication requests, or operational requirements. Once the purpose of storing your data is completed, your information is securely removed from our systems unless required for legal or administrative obligations. We maintain strict retention schedules to ensure your personal details are not stored longer than necessary, helping us protect your privacy and maintain data accuracy.
Contact Us
If you have any questions, concerns, or requests related to our Privacy Policy, we encourage you to reach out to us directly. Our team is always available to provide clarification, assist with privacy matters, update your details, or help with data-related requests. Whether you need support regarding your information or general guidance, we ensure a prompt and helpful response every time. You can contact us at: +91 9944106960 or email us at care@shinelco.org.